TRY IT WITH
CONFIDENCE.
We stand behind what we make. That's why your first AUS-PRO purchase is backed by our 30-Day Money Back Guarantee.
OUR GUARANTEE
30 DAYS TO TRY IT.
ZERO PRESSURE.
We want you to feel confident trying AUS-PRO Nutrition. That's why the 30-day period begins from the date your order is delivered — not the date you place your order.
If you're not satisfied with your first bottle, contact us within 30 days of delivery and we'll refund the eligible product price under our 30-Day Money Back Guarantee.
30 DAYS FROM DELIVERY
Your 30 days start when your order arrives.
SIMPLE CLAIM
Send us your order number, a brief reason and a photo.
NO RETURN IN MOST CASES
Opened bottles generally don't need to be shipped back.
SIMPLE & STRAIGHTFORWARD
HOW THE GUARANTEE WORKS.
TRY YOUR PRODUCT
Receive your AUS-PRO order and use your first bottle as directed. Your 30-day guarantee begins from the date of delivery.
NOT SATISFIED?
Contact us within 30 days of delivery with your order number, a brief reason for your request and a photo of the product.
RECEIVE YOUR REFUND
Once your eligible claim is approved, we'll refund the eligible product price to your original payment method.
DO I NEED TO RETURN THE OPENED BOTTLE?
In most cases, no. We don't expect you to pay to ship an opened supplement bottle back to us. A photo of the product will generally be enough. We reserve the right to request a return where reasonably required to verify a claim.
THE IMPORTANT DETAILS
Claims must be submitted within 30 days of delivery of your order.
The guarantee covers the first bottle of each eligible product purchased by a customer or household.
To make a claim, provide your order number, a brief reason for your request and a photo of the product.
In most cases, you will not need to return an opened bottle. AUS-PRO may request a return where reasonably required to verify a claim.
Multiple bottles of the same product, repeat purchases and claims involving misuse of the guarantee are not covered by this voluntary satisfaction guarantee.
Approved refunds cover the eligible product price. Original shipping charges are not refundable under this voluntary satisfaction guarantee.
Approved refunds will be issued to the original payment method.
This 30-Day Money Back Guarantee is provided in addition to your rights under the Australian Consumer Law.
TRY IT. DECIDE FOR YOURSELF.
We're confident in what we make, but the final decision should be yours. Try your first bottle for yourself, backed by our 30-Day Money Back Guarantee.
This voluntary 30-Day Money Back Guarantee does not exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Nothing in this guarantee limits your statutory rights in relation to faulty, defective or otherwise non-compliant goods.