AUS-PRO NUTRITION
RETURN &
REFUND POLICY
Clear and straightforward information about returns, refunds, damaged products, incorrect orders and your rights as a customer.
IMPORTANT INFORMATION
SIMPLE. FAIR. STRAIGHTFORWARD.
We want you to be happy with your purchase. If there is an issue with your order or product, our team is here to help find a fair and reasonable solution.
Due to the nature of our products, we generally do not accept returns of opened or used supplement products for change-of-mind reasons.
For unopened products, we may accept a return request within 14 days of delivery, provided:
- The product is unopened and unused.
- The original packaging and seal are intact.
- The product is in its original condition.
- Proof of purchase can be provided.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue and clear photographs of the product and packaging where applicable.
If the issue is confirmed, we may offer a replacement, store credit or refund depending on the circumstances.
Where the issue is caused by an error on our part, we will cover reasonable return shipping costs where applicable.
If you believe a product is faulty or has a quality issue, please contact our team as soon as possible.
We may request photographs, batch information or other reasonable information to help us assess the issue.
If the product is confirmed to be faulty, we will work with you to provide an appropriate remedy, which may include a replacement or refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account, depending on your payment provider or bank.
Shipping fees are generally non-refundable unless the refund relates to an error, damaged product or another issue for which AUS-PRO NUTRITION is responsible.
Sale items are eligible for refunds or returns where required by Australian Consumer Law.
Change-of-mind returns on sale items are only accepted where the requirements of our change-of-mind policy are met.
Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL).
If a product has a problem that gives you a right to a remedy under the ACL, we will provide the appropriate remedy required by law.
Our policy regarding change-of-mind returns does not affect your Australian Consumer Law rights.
To request a return, replacement or refund, please contact our customer support team with the following information:
- Your order number.
- Your full name.
- The reason for your request.
- Photos or other supporting information where applicable.
Our team will review your request and provide the next steps.
For health, hygiene and product-quality reasons, opened supplement products cannot generally be returned simply because you have changed your mind.
Please make sure you have selected the correct product before placing your order.
FAIR & STRAIGHTFORWARD
We aim to handle genuine product and order issues fairly and efficiently.
EASY PROCESS
Provide your order details and our team will guide you through the next steps.
ACL RIGHTS
Your rights under Australian Consumer Law are not affected by this policy.
SIMPLE RETURNS. FAIR SERVICE.
If you have an issue with your order, contact AUS-PRO NUTRITION and we'll work with you to find an appropriate solution.